Healthcare is the largest employer in the world, with the majority of its costs being people-based.
Many hospitals, software solutions and regulators have tried to change the way clinical teams work to be more efficient - Doctors, Nurses or Radiologists for example - but few have focused on optimising the supporting teams that provide the logistics which underpin the flow of patients throughout the hospital and clinical departments.
Navenio has done just that. By looking at the porters, facilities teams and supporting health professionals that provide patient transfers, blood movements, equipment requests, housekeeping, pharmacy services and many more day-to-day tasks, they have proven that knowing where people are, indoors in real-time, unlocks significant improvements in their workflow and efficiency. Much like the logistics industry, which has dramatically cut delivery times and enabled just-in-time inventory for retail using GPS location data. Unfortunately, GPS doesn’t work indoors - whereas most of the staff in a typical hospital do, so a different solution is required.
Navenio has pioneered frictionless, accurate and robust indoor location solutions, built on award-winning science from the University of Oxford – enabled simply using sensors in existing smartphones. Unlike other RTLS, RFID, Bluetooth and Wi-Fi solutions, the Navenio technology requires no new investment in infrastructure at all. Any existing investment already made can also be leveraged to further improve results.
It’s a bit like Uber… but for Healthcare Teams
Navenio has used this ground-breaking technology to create and deploy a powerful solution for managing the movement and tasking of healthcare staff & teams based on their location.
This has had a dramatic effect on workflow and productivity in several UK hospitals - delivering within just 16 weeks:
A huge step change in day-to-day tasks carried out: nearly double the amount of work is being completed by the same teams
Increased capacity and speed across multiple teams: for example Porters now have over 30% increased capacity, on top of the increased workload
Significant improvement in service levels and quality: reducing wait times & increasing patient safety
Better experience for staff, teams and patients overall: positively improving patient outcomes
How? The Navenio workforce efficiency engine prioritizes workload in real-time based on the principle of ‘right person, right place, right time’.
Navenio removes unnecessary walking time and distance, eliminates double bookings, reduces need for clinical resources to carry out non-clinical tasks, keeps everyone up to date and in sync, and incentivises staff by giving them a way to see their own performance in real-time.
The dramatic improvement in one team, such as porters, is immediately visible to other teams within the hospital – creating a pull effect for other departments, and therefore use of the platform.
Supporting Long Term Objectives with Immediate Improvements
Importantly, this is just the beginning of a value chain that leads right back to the clinical teams. Navenio has found that by improving the performance of porters, for example, hundreds of hours of clinical time can be released every week and used to focus on delivering better care - supporting the long-term goal of improving patient outcomes, reducing the length of hospital stays and reducing re-admission rates.
Financially, the timely delivery of patient care with a significantly improved audit trail not only optimises service delivery but helps streamline the cost of care for everyone involved.
Designed to Complement Existing Ecosystems
The Navenio system can operate standalone or can easily integrate with existing EHR, eRostering, Command Centre and Patient Flow systems by leveraging HL7 and FHIR standards. Including the audit trail of day-to-day tasks directly into patient records supports a number of international performance / quality standards. The system can also support a wide range of existing smartphone devices, and is compatible with existing security technologies, such as single sign on, ensuring that patient confidentiality, GDPR and ICO requirements are exceeded.